Customer Reviews

The people that work for Heartand are amazing, friendly. Kind, honest and loyal to their customers. They work with your insurance company to make sure all your needs are taken care of. The most exceptional work ever and amazing clean up afterwards. This is a company you want to do business with, Thank you Joe!!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value

Services: Roof repair for storm & wind damage, Roof repair, Roof installation

I had a great experience working with Heartland Construction Services LLC (also known as Rex Roofing & Restoration, LLC). They were able to get the job done quickly and efficiently, and they were very customer service oriented. I contacted Joe from Heartland in January of 2022 for the first time. He appeared to be very transparent, knowledgeable, and honest. The company also had the right documentation, reviews, and insurance coverage required to finish the job. I feel like they explained the process extremely well from start to finish. They were also very familiar with the process of working with insurance.

The company had a few hiccups with the project, but they handled them graciously and with a strong sense of urgency. For example, there was a delay in getting started because they needed to wait for the insurance company to approve the claim. However, once they got started, they were able to complete the roof installation in a day and they got me on the schedule in only a week's time (despite the overall delays in the industry). In other words, another company may have taken a month to get the project scheduled and materials ordered. They had also got some green skid marks on the driveway from moving the OSB boards, but were out in no time to power wash and scrub the driveway clean. Don was out there on his hands and knees. To me, that is a whole new level of dedication to customer service. Another company may have just snubbed its nose at my concerns and ignored them.

Don, the project manager was out several times to make sure the job was done right. He even came back days later to finish painting the inside trim around the skylight. Shannon kept me informed and always was on top of addressing any concerns or needed information. Specifically, Shannon was always quick to respond and always had the answers to my questions. She was a great advocate for me as the customer and helped to keep the project on track (despite those delays because of insurance). I really appreciate all her help in getting the job done. Joe has a lot of experience with this kind of work, and he knows that insurance companies and building departments can be tough to deal with. He was really persistent in advocating for me and trying different approaches. His expertise and problem-solving skills were greatly appreciated.

Heartland was also able to upgrade my roof with high-quality class 4 shingles and their team was professional, friendly, and courteous throughout the entire project. They also went above and beyond getting the payout I deserved from my insurance company. The fight dragged on for much longer than it should have, but even the lawyers didn't care to take it on. I can only be eternally grateful for going to bat for the customer and doing what's in their best interest through and through.

In short, Heartland Construction is top-notch in every way--I highly recommend them!

We used Heartland Const. for roof replacement after hail damage this summer. I have had a couple roofs replaced before and it was a terrible experience both times. I was very skeptical of Joe and let him know it. He was always more than fair and there was no pressure to do anything. He did the roof on our house including upgrade to tile. Joe and his sub contractors were very professional and did a great job on the roof as well as caring for our property during the process. At the end when I did final payment, it was exactly as he said it would be - no surprises. Excellent experience.

Joe and his crew with Heartland Construction are exceptional! Joe is a professional when it comes to working with insurance companies. He repaired our home after a hail storm and worked with many neighbors in our subdivision. As a real estate agent, it is so nice referring Heartland Construction to my clients, knowing they will be well taken care of during the process of repair. Thank you Joe!

HCS did such a great job! Rick and Joe were very professional throughout the entire process!